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Brandset Pty Ltd Privacy Policy

Brandset Pty Ltd

Last updated: 3 February 2026

This Privacy Policy explains how Brandset Pty Ltd collects, holds, uses, and discloses personal information, and how individuals can access and correct their personal information or make a privacy-related complaint.

Unless we notify you otherwise, personal information collected by Brandset Pty Ltd is handled in accordance with this Privacy Policy and the Australian Privacy Act 1988 (Cth).

1. About this policy

This Privacy Policy applies to personal information collected by Brandset Pty Ltd through our website, communications, services, and interactions with clients, suppliers, and partners.

By using our website or engaging with our services, you acknowledge that your personal information will be handled in accordance with this policy.

2.What is personal information?

This Privacy Policy applies to personal information collected by Brandset Pty Ltd through our website, communications, services, and interactions with clients, suppliers, and partners.

By using our website or engaging with our services, you acknowledge that your personal information will be handled in accordance with this policy.

3. who we are

Brandset Pty Ltd provides print, signage, and brand support services to businesses across Australia.

If you have any questions about this policy or how your information is handled, you can contact us at:

Email: info@brandset.com.au
Website: www.brandset.com.au

4. What information we collect

We may collect personal information such as:

  • Your name

  • Email address

  • Phone number

  • Business name

  • Any information you provide when you contact us, request a quote, or submit a form

We also collect non-personal information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our site

This information is collected using cookies and analytics tools.

5. How we collect personal information

Brandset Pty Ltd may collect personal information through a range of channels, including:

  • Our website and contact forms

  • Email, telephone, or written correspondence

  • Quote requests and service enquiries

  • Social media interactions

  • In-person meetings or events

  • Third-party platforms used to operate our business

In most cases, we collect personal information directly from you. In some circumstances, we may collect information from third parties where it is lawful and reasonable to do so.

6. Types of personal information we collect

We only collect personal information that is reasonably necessary for our business functions. This may include:

  • Contact details

  • Business-related information relevant to providing print, signage, or brand support services

  • Communications between you and Brandset Pty Ltd

  • Website usage information such as IP address, browser type, and device information

  • Marketing preferences

We do not intentionally collect sensitive information.

7. Purpose for collecting personal information

We may collect, hold, and use your personal information for purposes including:

  • Responding to enquiries and quote requests

  • Providing and managing services

  • Communicating with clients and suppliers

  • Improving our website, services, and customer experience

  • Sending marketing communications where you have consented or where permitted by law

  • Managing business operations and administration

  • Meeting legal, regulatory, and compliance obligations

8. Marketing communications and opt-out

Brandset Pty Ltd may send marketing communications relating to our services where there is a reasonable expectation to do so or where you have opted in.

You can opt out of receiving marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us directly.

Opting out of marketing communications does not affect essential service-related communications.

9. Cookies, analytics, and online tracking

Our website uses cookies and similar technologies to analyse website traffic and improve user experience. This may include tools such as Google Analytics and advertising platforms.

Most web browsers allow you to disable cookies through their settings. Please note that disabling cookies may affect website functionality.

We may also use cookies for remarketing and advertising purposes through platforms such as Google and Meta.

10. Disclosure of personal information

Brandset Pty Ltd does not sell personal information.

We may disclose personal information to trusted third parties where necessary to operate our business, including:

  • Website hosting and IT service providers

  • Analytics and marketing service providers

  • Communication and email platforms

  • Professional advisers such as accountants or legal advisers

  • Contractors or suppliers involved in delivering services

Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are in place.

11. Data storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as reasonably necessary for business or legal purposes. When information is no longer required, it is securely destroyed or de-identified.

12. Third-party data security

Where personal information is disclosed to third-party service providers, we require those parties to handle personal information securely and in accordance with applicable privacy obligations.

13. Accessing and correcting your personal information

You may request access to, or correction of, personal information we hold about you by contacting us using the details above.

If we are unable to provide access, we will explain the reasons in accordance with the Privacy Act.

14. Complaints and privacy concerns

If you believe your privacy has been breached or have concerns about how your personal information is handled, please contact us.

We will acknowledge privacy complaints within a reasonable timeframe and aim to resolve them promptly and fairly.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

16. Further information

For more information about privacy rights and obligations in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.